How Can We Help You?

What makes Cascade Precious Metals different from other coin dealers?

We specialize in hard-to-find rare coins and precious metals with over [X] years of numismatic expertise. Every item in our inventory is authenticated, and we provide detailed provenance information. Our competitive pricing, 30-day satisfaction guarantee, and personalized customer service set us apart from larger, impersonal dealers.

Are all your coins and precious metals authentic?

Absolutely. We guarantee the authenticity of every item we sell. Our expert team carefully examines each coin for authenticity markers, and we work with reputable grading services. If any item is found to be inauthentic, we provide a full refund with no questions asked.

Do you offer appraisal services for coins I already own? 

Yes, we provide professional coin appraisal services for insurance, estate planning, or resale purposes. Contact us to schedule an appointment or discuss our mail-in appraisal service for valuable collections.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank wire transfers, and personal checks (with a hold period for check clearance). For large purchases over $10,000, we recommend wire transfers for faster processing.

Is it safe to order online?

Yes, our website uses SSL encryption to protect your personal and financial information. We never store credit card details on our servers, and all transactions are processed through secure payment gateways that comply with industry security standards.

Can I place an order over the phone?

Absolutely! Call us during business hours (Monday-Friday, 9AM-6PM PST) to place an order or get personalized assistance with your selection. Our experts can help you choose coins that match your collecting goals and budget.

How do you ship coins and precious metals safely?

We use discrete packaging with no external markings indicating valuable contents. All shipments are fully insured for their declared value and require adult signature upon delivery. Items are packaged in protective holders to prevent damage during transit.

How much does shipping cost? 

  • Orders under $100: $8.95 standard shipping
  • Orders $100-$499: $12.95 insured shipping
  • Orders $500+: FREE fully insured shipping
  • Express shipping available for additional fees

Can you ship internationally?

Currently, we ship within the United States only due to customs regulations and insurance requirements for precious metals. We're working to expand international shipping options in the future.

What if my package is lost or damaged?

All shipments are fully insured and tracked. If a package is lost, we'll work with the carrier to locate it and file an insurance claim if necessary. Damaged items are covered by insurance, and we'll arrange replacement or refund immediately.

What do the coin condition grades mean?

We use standard numismatic grading terminology:

  • About Good (AG): Heavily worn but readable
  • Very Fine (VF): Moderate wear with clear details
  • Extremely Fine (EF/XF): Light wear on high points
  • About Uncirculated (AU): Slight wear, nearly mint condition
  • Mint State (MS): No wear, original mint luster

Do you sell professionally graded coins?

Yes, we carry coins graded by major services like PCGS, NGC, and ANACS. We also have many raw (ungraded) coins that we've evaluated using our expertise. Graded coins come with certification guaranteeing authenticity and condition.

Why are some coins more expensive than their gold or silver content?

Rare coins carry a "numismatic premium" based on factors like rarity, historical significance, condition, and collector demand. While bullion coins are priced primarily on metal content, rare coins derive value from their collectibility and scarcity.

Are coins a good investment?

Rare coins and precious metals can be part of a diversified investment portfolio, offering potential protection against inflation and economic uncertainty. However, like all investments, coin values can fluctuate. We recommend collecting coins you enjoy while considering their investment potential.

Should I buy graded or raw coins?

It depends on your goals and budget:

  • Graded coins: Higher confidence in condition and authenticity, easier to resell, but higher premiums
  • Raw coins: Lower cost, direct examination possible, but requires more expertise to evaluate

How do you determine coin prices?

Our pricing reflects current market conditions, rarity, condition, and demand. We regularly monitor auction results, dealer networks, and published price guides to ensure competitive pricing while accounting for our authentication and service guarantees.

Do you buy coins from collectors?

Yes! We purchase individual coins, complete collections, and estate holdings. Contact us with details about what you're looking to sell, and we'll provide a fair market evaluation. We buy both common and rare coins depending on current inventory needs.